Basic Purpose:
The SPT I is responsible for general support functions within the Specimen Processing Department. This position requires a data entry background. Functions performed may include but are not limited to A-station, presort, pickup and delivery of processed specimens to the laboratory, imaging/microfilming, centrifugation and aliquoting. All functions must be performed with confidence, accuracy and in a timely manner. Job is complex and requires that employee have good organization skills and is able to learn and understand specimen types related to test(s) ordered by client. The SPT I must have to the ability learn and understand the compliance regulations related to test ordering which may change on a daily basis. This position is critical to quality for customer satisfaction. Additionally, since many changes do occur from day to day, great flexibility on the part of the SPT I is required. The SPT I will be exposed to many different demands made by the customer. Majority of SPT I work, on the nightshift, but based on staffing needs weekends, holidays, on call and overtime is a requirement. Department is a production environment, with emphasis on productivity/quality standards and departmental completion times.
Duties and Responsibilities:
· Responsible for all responsibilities of the Specimen Preparation Assistant.
· Demonstrates an ability to learn the job duties assigned to the SPT I, and develops an understanding of how all the functions in Specimen Processing fit together.
· Identifies problems with specimen types, missing information etc. and assigns the appropriate TIQ, and in some cases resolves them.
· Demonstrates an understanding of the compliance policies related to test ordering, which requires developing ability to research test ordering information on translation tables, computer system, and the directory of services.
· Meets standards for production and accuracy within 6 months.
· Understands the complex relationship between test(s) ordered and specimen received.
· Completes all required written documentation, legibly and within the assigned timeframe
· Reports to work on time, and follows attendance guidelines.
· Learns additional functions within Specimen Processing to allow timely progression to the next level.
· Performs other duties as assigned
Education
High School or equivalent
Work Experience:
· Handles multiple tasks simultaneously and works in a production environment.
· Communicates effectively with all levels of staff.
· Maintains composure while working under pressure.
· Reflects good judgment at all times when determining what action to take when resolving problems.
· Adheres to Quest Diagnostics core values, safety and compliance policies and procedures.
· Works in a biohazard environment, practicing good safety habits.
· Keeps work area neat and clean.
· Able to sit or stand for long periods.
· Demonstrates strong interpersonal skills that foster a positive environment.
· Demonstrates flexibility and ability to adapt to change.
Special Requirement:
· Medical background preferred which includes medical terminology applicable to a clinical laboratory.
· Medical background required which includes medical terminology applicable to a clinical laboratory.
· Position requires strong data entry experience with abilities to exceed 6000 keystrokes/hour.