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Job Status:
Full Time
Work Experience Required:
Up to 1 Year
Hours/Shifts:
Day (First Shift)
Education Required:
High School Diploma
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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Customer Assistance Center Agent
Minacs
Job ID: 614925
Customer Assistance Center Agent
Are you a good trouble-shooter who loves to talk? In this customer relations role, you provide the answers to current and potential customers, and others, as you answer general and specific telephone inquiries and requests for assistance. Chief responsibilities include providing and tracking information, gathering facts, and solving problems. Working in a highly supportive, sparkling new and comfortable environment, you can cultivate your reputation as a problem-solver while enjoying an excellent benefits program that provides medical and dental coverage, educational assistance, pension plan. If you are looking to begin or jumpstart your career, this position holds tremendous potential for growth and advancement. The hours of operation for this position are Monday through Saturday, 7 am to 8 pm.
Responsibilities
· Courteously answer incoming customer phone calls, following quality standards.
· Initiate individual customer cases by gathering and entering customer data and details into your personal computerized system.
· Evaluate the need for escalating each customer case, or personally manage the case to resolution, following established policy and procedural guidelines.
· Contact various internal departments and external resources to clarify information, seek guidance, and gather information to resolve customer inquiries.
· Review escalated calls with Team Leader for resolution/assistance and close the escalated case with a follow-up phone call to the customer upon resolution.
· Keep current with centre procedures and practices, client product information and updates, and online resource tools.
· Respond to customers through follow-up phone calls, and process customer fulfillment requests through appropriate departments.
· Mediate customer issues on behalf of the client, and make discretionary decisions on use of client promotional funds.
· Generate customer correspondence, as needed, using the client template.
· Place outbound calls, as required, using scripted questions to obtain marketing information, to meet client marketing program initiatives.
Qualifications
· High school diploma or equivalent.
· General knowledge of Windows-based applications and ability to navigate a computerized information system.
· 1-3 years experience working with customers.
· Good verbal communication skills.
· Ability to type 35 wpm
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