Job Requirements		Job Description
Job Status: Full Time Work Experience Required: Up to 1 Year Hours/Shifts: Day (First Shift) Education Required: Associates Degree Certification Required: Unspecified Weekends: Not Required Authorized to work in US: Yes  Pay and Benefits Salary Range: Unspecified Benefits:		Rep, Operations Support - ES Quest Diagnostics Job ID : E61758 Main Duties/Job Functions: · Communicate with all levels of internal and external professionals regarding QTN database requests, SmartWorks, and Care360 · Monitor and respond to public mailbox folders serving clients, sales staff, and customer service representatives · Place supply orders upon client request · Maintain and/or update client account information · Create statistical reports  · Create and enter client database information for third party administrator sub accounts · Ensure accurate and timely client result reporting · Respond quickly and effectively to breakdowns in reporting processes · Communicate workflow needs to supervisor as appropriate · Demonstrate an ability to effectively adapt to and manage change   Required Knowledge: · Functional knowledge of QTN, SmartWorks, Care360, MS Word, MS Excel, MS Outlook, and advanced 10-key operation skills · Excellent interpersonal and customer service skills · Ability to communicate complex issues clearly and concisely to internal or external personnel Required Experience: · One to three years customer service experience · Typing 35 WPM Special Requirements: Associate degree and/or equivalent combination of education/work experiencea